Sync Up by Microsoft 365: Customer Success

Preview Mode Links will not work in preview mode

Sync Up is back! Sync Up is your opportunity to go behind the scenes of OneDrive and get the inside scoop on the latest and greatest features! Join your hosts, Stephen Rice and Arvind Mishra, as they shed light on how OneDrive connects you to all of your files in Microsoft and enables you to share and work together from anywhere, and any device! Hear from experts behind the design and development of OneDrive, as well as customers and Microsoft MVPs! Each episode will give you news and announcements, tips and best practices for your OneDrive experience, and some fun and humor! Transcripts are provided for each episode.

Customer Success

Sync Up podcast Epi.4 Customer Success_Transcript

Dec 10, 2019

In this episode we focus on the importance of change management and product adoption. Guests include Allan Bourne, Director of Customer Success at Microsoft, and Matt Wolodarsky, Senior Program Manager on the OneDrive and SharePoint customer engineer team. Both help customers successfully adopt and get full value from their investments in Office 365. Also in the show, favorite holiday treats, OneDrive Roadmap highlights, best practices, awareness initiative tips, and so much more.

Running Time: 52min

Social and Info Links:

OneDrive Facebook | Twitter | OneDrive Community Blog | UserVoice

Ankita Kirti |@Ankita_Kirti21

Jason Moore |@JasMo

Matt Wolodarsky | @mwolodarsky

Resources:

OneDrive Adoption Resources aka.ms/OneDriveAdoption

Microsoft 365 Learning Pathways aka.ms/M365LP

Known Folder Move (KFM)

Microsoft 365 usage analytics

Chevron Customer Story "Chevron productivity climbs with security-enhancing Microsoft cloud services"

Microsoft Champions Program

Create your champions program for Microsoft Teams

OneDrive Tech Community Blog

OneDrive Webinars

Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.

Microsoft Tech Community Home

Stay on top of Office 365 changes

Microsoft Ignite | The Tour (various cities worldwide) | @MS_Ignite

Subscribe to Sync Up:

Listen and subscribe to other Microsoft podcasts at aka.ms/microsoft/podcasts

Show Page: http://aka.ms/syncup

Google Play Music